Refund policy

Return and Refund Policy

At Murtikaar, we prioritize customer satisfaction and ensure the highest quality in our products. However, if you are not entirely satisfied with your purchase or have received a damaged product, we are here to assist you.

 

 

1. Return Policy

a. Timeframe for Returns
You can initiate a return within 7 days of receiving your order. After this period, we cannot accept returns.

b. Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, in the same condition that you received it, and in its original packaging.

  • You must provide proof of purchase (order confirmation or receipt).

  • Custom or personalized items are not eligible for return unless they are defective or damaged.

c. Non-Returnable Items

  • Items on sale or promotional offers.

d. How to Initiate a Return
To start a return, please contact our customer support at +919835969634 or email us at teammurtikaar@gmail.com with your order details. Once your return is approved, we will provide you with instructions on how and where to send your package.
Please note that customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

 

 

2. Refund Policy

a. Refund Eligibility
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will initiate a refund to your original payment method.

b. Processing Time
Refunds will be processed within 7-10 business days after receiving the returned product.

c. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, first check your bank account or credit card statement. Then, contact your bank or credit card company as it may take some time for the refund to be officially posted.
If you’ve done all of this and still have not received your refund, please contact us at teammurtikaar@gmail.com.

 

 

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at +919835969634 or email teammurtikaar@gmail.com with photos of the damage. We will arrange for a replacement or a full refund, depending on the circumstances.

 

 

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at +919835969634 or teammurtikaar@gmail.com. Exchanges are subject to product availability.

 

 

5. Cancellations

If you wish to cancel an order, please refer to our Shipping and Cancellation Policy for more information. Cancellations can only be processed before the item has been shipped.

 

 

If you have any further questions regarding returns or refunds, feel free to reach out to our support team at +919835969634 or email us at teammurtikaar@gmail.com. We are always here to assist you.