FAQ
What types of products does The Murtikaar offer?
At The Murtikaar, we offer a wide range of premium brass Murtis (idols) and home decor items. Our products are crafted with the highest attention to detail, blending traditional craftsmanship with timeless elegance. Each item is designed to add a touch of luxury to your living spaces.
How do I place an order?
Placing an order is easy. Simply browse through our collection, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout and follow the payment instructions. If you have any issues, feel free to reach out to our customer support at +919835969634.
What payment methods do you accept?
We accept various payment methods, including major credit/debit cards, net banking, and UPI. All transactions are secure and encrypted to ensure your safety.
How long does shipping take?
Typically, orders are processed within 2-3 business days. Delivery times vary based on your location, but we aim to ship all orders within 5-7 business days. For any shipping inquiries, please contact us at +919835969634.
Do you offer international shipping?
Yes, we ship internationally! Shipping charges and delivery times will depend on the destination. Feel free to contact us for specific queries about international shipping.
How do you ensure the safe delivery of fragile brass items?
We take utmost care in packaging our products to ensure they arrive safely. All items are securely wrapped in protective materials and placed in sturdy boxes. Our packaging is designed to withstand the rigors of transportation.
What is your return and exchange policy?
We take pride in the quality of our products, but if you receive a damaged or defective item, we will gladly accept returns or exchanges. Please contact us within 7 days of receiving your order at teammurtikaar@gmail.com or +919835969634 to initiate the process.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment.
How can I contact customer service?
For any questions or assistance, you can reach out to our customer support team at +919835969634 or email us at teammurtikaar@gmail.com. We're here to help you with any concerns or inquiries.